Shipping policy
Effective Date: October 2, 2026
Last Updated: October 2, 2026
Qajara LLC ("Qajara", "we", "us" or "our") ships orders to the locations listed below. This policy explains how shipping, delivery and tracking work.
Where We Ship
We ship to the United States, Canada, Europe, Australia, New Zealand, Central and South America, Asia and Africa. If your country is not available at checkout, we cannot ship there yet.
Order Processing
Orders are processed within 2 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has shipped.
Shipping Origin
Orders are shipped from our warehouse and fulfillment partners.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Estimated Delivery Times
United States: 7 to 15 business days
Canada and Europe: 7 to 15 business days
Australia and New Zealand: 15 to 25 business days
Central and South America: 7 to 15 business days
Asia: 7 to 15 business days
Africa: 15 to 30 business days
Delivery times start after your order has shipped. They are estimates only and exclude customs or clearance delays.
Tracking
You will receive a tracking number by email once your order has shipped. If you do not see tracking updates within 5 business days of receiving the number, contact us at support@qajara.com.
Order Cancellation
You can cancel an order before it ships by emailing support@qajara.com as soon as possible. Orders begin processing quickly, so we cannot guarantee a cancellation request will be in time. If your order is cancelled before shipping, you will receive a full refund to your original payment method.
Once an order has shipped, it can no longer be cancelled, but you may return it under our Return and Refund Policy when it arrives. For orders shipped into the European Union, you may also withdraw from your purchase within 14 days of delivery, as described in our Return and Refund Policy.
Incorrect Address
Please check your shipping address before you submit your order. We are not liable for orders delivered to an incorrect address provided at checkout. If the mistake was ours, we will reship your order at no charge.
Lost, Delayed or Damaged Packages
Lost or delayed: If your tracking shows no movement for 10 business days, or your order has not arrived within 10 business days after the longest estimated delivery time for your region, contact us at support@qajara.com. We will investigate with the carrier and offer a reshipment or a full refund.
Damaged or wrong item: Contact us within 7 days of delivery with your order number and photos. We will handle it as described in our Return and Refund Policy.
Customs and Duties
International orders may be subject to customs fees, taxes or import duties charged by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs. We do not control these charges and cannot estimate them in advance.
Contact
Qajara LLC
30 N Gould St, Ste N
Sheridan, Wyoming 82801
United States
Email: support@qajara.com