Refund policy

 

Qajara LLC
Effective Date: October 2, 2026
Last Updated: October 2, 2026

30-Day Returns

You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To start a return, email us at support@qajara.com with your order number. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us at any time with questions about returns at support@qajara.com.

Return Shipping

For returns of items that are not defective, damaged or incorrect, the customer is responsible for the cost of return shipping. If you use the prepaid return label we provide, the cost of the label will be deducted from your refund. If the item is defective, damaged or incorrect, or if the error was ours, we will cover return shipping.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If the item is defective, damaged or incorrect, contact us at support@qajara.com within 7 days of receiving your product, with your order number and photos, so that we can evaluate the issue and make it right. We will offer a replacement or a full refund.

Lost or Delayed Orders

If your order is lost or delayed, please see our Shipping Policy.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Final sale items
  • Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Right of Withdrawal

For orders shipped into the European Union, you may cancel or return your order within 14 days of delivery, for any reason and without giving a reason. The same condition requirements apply: the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you will need your receipt or proof of purchase. If a withdrawal is accepted, we will refund the price of the item and the original standard delivery cost.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at support@qajara.com.

Contact Us

Qajara LLC
30 N Gould St, Ste N
Sheridan, Wyoming 82801
United States
Email: support@qajara.com